Frequently Asked Questions

Everything you need to know about your order and our premium underwear collection.

How do I find the right size for me?

We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up for a more relaxed fit or sizing down for a supportive, athletic feel.

What is your return policy for underwear?

For hygiene reasons, we can only accept returns on unworn items in their original, unopened packaging within 30 days of purchase. If you have a quality concern, please contact our support team immediately.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.

What materials do you use in your products?

ThePack Underwear uses premium, breathable fabrics including MicroModal, organic cotton, and moisture-wicking synthetic blends designed for maximum comfort and durability.

How should I care for my underwear to make it last?

To maintain the integrity of the fabric and elastic, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid using bleach or fabric softeners.

Do you offer discreet packaging?

Yes, all orders are shipped in plain, unbranded mailers or boxes to ensure your privacy from the moment it leaves our warehouse to your doorstep.